Frequently Asked Questions
Please read our FAQ before sending us a message.
Slight delays on Standard Delivery orders may also occur during the sale period. We’re sorry for any inconvenience caused during this busy time.
We are glad to be delivering to you as usual, however please note delivery may be slightly disrupted or delayed due to social distancing measures employed at our warehouse. It may take up to 7 working days for personalised items to be prepared and dispatched.
We're working hard to deliver to you as quickly and as safely as possible, and we thank you for your understanding during this time.
Standart Shipping : Rest of the World 5-10 Business Day FREE
Express Shipping : Rest of the World 1-5 Business Day $30
Merchandise in a new and saleable condition may be returned for exchange within 14 days of purchase. Items must be accompanied by the original documentation. This does not affect your statutory rights.
Once your exchange is received by our Customer Service team, we will aim to process it within 14 days.
For refunds or exchanges on in-store purchases, please refer to the details on your store receipt.
Please ensure that all luxurybrandys.com returns sent to our Customer Service dept are handled by an insured carrier. Luxury Brandy's cannot be held liable for any returned items that fail to arrive.Luxury Brandy's will not be liable for any customs, tax and shipping price charges incurred when returning goods.
Any goods that are returned outside of the exchange period, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer.
Please be advised that we are not able to accept any form of refund or exchange for personalised leather products.
Gift recipients are entitled to a merchandise exchange or online gift card. Exchanges will only be offered, at the current retail price, for products in perfect condition, with the original packaging, for non-discontinued collections or lines.
This policy does not affect your statutory rights.
From making strategic decisions to developing your capabilities, I’m here to help. Using my expertise and deep understanding of the industry, you’ll receive real solutions and experience true results. Get in touch to book a meeting.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Welcome to Bags Bunny. Over the years, we’re proud to have garnered the trust and loyalty of countless customers. That’s because our products are built with quality materials and the latest technologies to meet the highest industry standards. Keep reading to learn more, and reach out with questions on what we have to offer.
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